Terms & Conditions
These Terms & Conditions are intended to ensure transparency, safety, and seamless service throughout your experience. We invite you to read them mindfully.
1. Journey Personalization
Each pilgrimage is uniquely curated. All experiences, rituals, and services are thoughtfully customized based on individual preferences, health considerations, and spiritual intent. Final itineraries are confirmed after a one-on-one consultation.
2. Pricing & Inclusions
Prices shared on the website are indicative and may vary based on the season, accommodation preferences, bespoke inclusions, and number of travelers. Your personalized quote will detail all inclusions — such as luxury stays, transfers, curated experiences, wellness rituals, meals, and spritual services.
3. Booking Process
A dedicated Experience Host will walk with you through the booking process. A confirmation deposit is required to begin crafting your journey. Specific terms, payment schedules, and cancellation policies will be shared at this stage with full transparency.
4. Cancellations & Changes
Our journeys are handcrafted and often involve rare access to sacred rituals and accommodations. In case of date changes or cancellations, we offer flexible rescheduling where possible. Refunds or credits depend on the terms of our partners and temple authorities. These will be clearly communicated prior to booking.
5. Travel & Wellness Support
We request that all health conditions, mobility needs (such as wheelchair assistance), or dietary requirements be shared in advance. Our team will ensure you are cared for with sensitivity and professionalism throughout your journey.
6. Respectful Conduct
We travel through places held sacred for centuries. We ask all guests to enter with humility, respect temple customs, dress modestly, and embrace local cultural etiquette. Pilgrimages are more than experiences — they are offerings.
7. Photography & Privacy
Personal photography is allowed in designated areas. For professional or discreet documentation services, consent will always be taken. We respect your privacy and the sanctity of each moment.
8. Safety, Weather & Force Majeure
Your wellbeing is our highest priority. We work only with verified, experienced partners for transportation, lodging, and wellness care. However, certain factors — such as extreme weather, political unrest, natural calamities, or temple closures — may necessitate changes in the itinerary.
In such cases:
• We will offer alternate experiences of equal sanctity and value.
• Force majeure events are not eligible for refunds, but we will support rescheduling or credits wherever possible.
Every journey is held with intention — and adapted with grace when required.
With Grace and Intention
We are honoured to walk this sacred path with you.
You are not just booking a tour — you are stepping into transformation.
For more detailed Terms & Conditions, our team will share a personalized version during your journey planning.
“May each step bless the soul, and every moment carry meaning.”
Privacy Policy (GDPR-Compliant)
Effective Date: 1st June 2025
Last Updated: 1st July 2025
At Pilgrimages.in (a service of Brandbutter Live Experiences Private Limited), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information, particularly if you are located within the European Economic Area (EEA), in accordance with the General Data Protection Regulation (GDPR).
By using our website, you agree to the practices described below.
1. Data Controller
Pilgrimages.in
Brandbutter Live Experiences Private Limited 15th Floor, Quest Offices, Ocus Quantum, Sector 51, Gurugram, Haryana 122003, India
Email: journeys@pilgrimages.in
Phone: +91 9540400555
2. What Data We Collect
We may collect the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full name, title, date of birth |
| Contact Data | Email address, phone number, mailing address |
| Booking Information | Travel preferences, dates, itinerary details, special requests |
| Payment Data | Billing address, transaction details (processed securely via partners) |
| Technical Data | IP address, device type, browser version |
| Usage Data | Page views, interaction behavior, click paths |
| Marketing Preferences | Subscription status, email consent, communication preferences |
| Special Category Data* | Dietary, health, religious/spiritual preferences |
* Special category data is only collected with your explicit consent and used solely to curate personalized spiritual experiences.
3. Legal Basis for Processing
We will only process your personal data where at least one of the following legal bases applies:
- Consent – You have given clear permission for specific processing.
- Contract – Necessary for fulfilling your booking or service agreement.
- Legal Obligation – Compliance with tax, regulatory, or legal requirements.
- Legitimate Interests – For improving services or personalizing journeys (in ways that don’t override your rights).
4. How We Use Your Data
We use your personal information to:
- Trusted service partners (hotels, guides, transport providers)
- Payment processors (e.g., Razorpay, Stripe)
- IT and hosting service providers
- Legal or regulatory authorities when lawfully required
All third-party partners are bound by strict data protection agreements.
4. How We Use Your Data
We use your personal information to:
- Trusted service partners (hotels, guides, transport providers)
- Payment processors (e.g., Razorpay, Stripe)
- IT and hosting service providers
- Legal or regulatory authorities when lawfully required
All third-party partners are bound by strict data protection agreements.
5. Sharing of Data
We do not sell your personal data. We may share it only with:
- Manage and personalize your pilgrimage experience
- Communicate important updates regarding your booking
- Understand your preferences and improve our offerings
- Send you newsletters or offers (with your consent)
- Comply with applicable legal and financial regulations
6. International Data Transfers
Your data may be transferred outside the EEA when:
- Engaging with service providers located in other countries
- Internal• Booking international accommodation or experiences
We ensure such transfers are protected using:
- Standard Contractual Clauses (SCCs) approved by the EU
- Other legally recognized mechanisms that protect your rights
7. Data Retention
We retain your personal data only as long as necessary:
- To fulfill your pilgrimage experience and post-journey services
- To comply with taxation or legal obligations
- For a maximum of 7 years, unless you request earlier deletion
We ensure such transfers are protected using:
- Standard Contractual Clauses (SCCs) approved by the EU
- Other legally recognized mechanisms that protect your rights
8. Your Rights Under GDPR
- Access – Request a copy of your personal data
- Rectify – Correct inaccurate or outdated information
- Erase – Request deletion of your data where applicable
- Restrict – Limit how your data is used in certain situations
- Object – Decline data usage for direct marketing or profiling
- Portability – Request transfer of your data to another service provider
- Withdraw Consent – At any time, without affecting prior processing
9. Data Security
We take security seriously and implement robust measures including:
- SSL encryption on our website and booking portals
- Secure payment gateways and tokenization
- Role-based access and authentication
- Regular system updates and data minimization
To exercise your rights, email us at journeys@pilgrimages.in. We may verify your identity for security purposes.
10. Cookies and Tracking
We use cookies to improve your browsing experience and personalize content. You can manage preferences via our cookie banner or your browser settings. Please refer to our [Cookie Policy] for detailed information.
11. Children’s Privacy
Our services are not intended for users under the age of 16. We do not knowingly collect data from minors without verified parental consent.
- SSL encryption on our website and booking portals
- Secure payment gateways and tokenization
- Role-based access and authentication
- Regular system updates and data minimization
To exercise your rights, email us at journeys@pilgrimages.in. We may verify your identity for security purposes.
12. Contact Us
Data Protection Officer (DPO)
Email: journeys@pilgrimages.in
Phone: +91 9540400555
13. Complaints
You have the right to lodge a complaint with your local supervisory authority. For EEA residents:
European Data Protection Board – National Authorities
14. Updates to this Policy
We may periodically update this Privacy Policy. The latest version will always be posted on our website, and where appropriate, changes will be notified via email.
15. Parent Company Policy
In addition to this privacy policy, the overarching privacy policy of Brandbutter Live Experiences Pvt. Ltd. also applies. You can read it here: https://brandbutter.in/privacy-policy/